Privacy Policy — 99x04
At 99x04 we take your privacy seriously. This Privacy Policy explains what personal information we collect from players in Bangladesh, how we use it, who we share it with, and the rights you have over your own data. We are committed to handling your information with transparency and care.
How 99x04 Protects Your Privacy
A summary of the core principles that guide how we handle your personal data on the 99x04 platform.
256-bit SSL Encryption
Every connection between your device and 99x04 is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal data travel securely and are never transmitted in plain text.
No Data Selling
99x04 does not sell, rent, or trade your personal information to third-party marketers or advertisers. Your data is used exclusively to operate and improve the platform and to comply with legal obligations.
Minimal Data Collection
We only collect the personal information that is strictly necessary to verify your identity, process payments, and deliver our services. We do not collect data beyond what is required for these purposes.
Confidential KYC Documents
Identity documents submitted for KYC verification — including National ID cards and passports — are stored in an encrypted, access-controlled environment. Only authorised compliance staff can access these files, and only for verification purposes.
Your Consent Matters
Where we rely on your consent to process personal data — such as for marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.
Right to Access & Delete
Players have the right to request a copy of the personal data we hold about them, to correct inaccurate data, and in certain circumstances to request deletion of their data. See the Your Privacy Rights section for full details.
1. Information We Collect
When you register and use the 99x04 platform, we collect certain categories of personal information in order to provide our services effectively, comply with our legal obligations, and protect the safety and integrity of the platform. The types of data we collect fall into the following categories.
1.1 Registration Data
When you create a 99x04 account, we collect the information you provide directly, including:
- Full legal name
- Date of birth (for age verification purposes)
- Email address
- Mobile phone number
- Residential address (city, district, and country)
- Preferred payment method and associated account identifiers (e.g., bKash mobile number, Nagad number)
- Username and encrypted password
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, required before your first withdrawal, we collect:
- A copy of a government-issued photo ID (National Identity Card, passport, or birth certificate)
- A selfie or live photo for identity matching, where required
- Proof of the payment method used (e.g., a screenshot of your bKash or Nagad account showing your registered name and number)
1.3 Transaction Data
We maintain a record of all financial activity on your account, including deposit amounts, withdrawal requests, bonus credits, wager amounts, game results, and account balance changes. Transaction records are retained for compliance and dispute resolution purposes.
1.4 Technical & Device Data
When you access the 99x04 platform, our systems automatically collect certain technical information, including:
- IP address and approximate geolocation derived from it
- Browser type, version, and operating system
- Device type (mobile, tablet, desktop) and screen resolution
- Pages visited, time spent on each page, and navigation paths
- Session timestamps (login and logout times, Bangladesh Standard Time UTC+6)
1.5 Communications Data
If you contact our support team — via live chat, email to [email protected], or any other channel — we retain a record of that correspondence, including the content of your messages and our responses. This information is used to resolve your query and to improve our customer service quality.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (other than problem gambling disclosures made voluntarily through our Responsible Gaming tools), or biometric data beyond what is required for standard KYC identity matching.
2. How We Use Your Data
99x04 uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The table below summarises our key data-use purposes and the legal basis on which each rests.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your account | Registration data, KYC data | Performance of a contract |
| Processing deposits and withdrawals | Transaction data, payment method data | Performance of a contract |
| Age and identity verification (KYC) | KYC documents, date of birth | Legal obligation |
| Fraud prevention and security monitoring | Technical data, transaction data, IP address | Legitimate interests |
| Anti-money laundering (AML) compliance | Transaction data, KYC data | Legal obligation |
| Customer support and dispute resolution | Communications data, account data | Performance of a contract |
| Responsible gaming monitoring | Betting patterns, session data, self-exclusion requests | Legitimate interests / legal obligation |
| Sending promotional offers and bonuses | Email address, account preferences | Consent (opt-in) |
| Platform analytics and improvement | Technical data, navigation data | Legitimate interests |
2.1 Marketing Communications
If you have opted in to receive promotional communications from 99x04, we may contact you by email regarding bonuses, seasonal offers (for example, Eid promotions, BPL cricket specials, or Pohela Boishakh events), and platform updates. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting our support team. Withdrawing marketing consent will not affect the processing of your account data required to deliver our core services.
2.2 Automated Decision-Making
In certain circumstances, 99x04 uses automated systems to flag accounts for fraud review, bonus abuse detection, or responsible gaming intervention. Where such automated processing produces a significant effect on your account (for example, a temporary suspension), you have the right to request human review of that decision by contacting [email protected].
3. Data Sharing & Third Parties
99x04 does not sell your personal information to third parties. We share your data only where it is necessary to operate our platform, comply with legal requirements, or protect the safety and integrity of the service. The categories of third parties with whom we may share your information are set out below.
3.1 Payment Processors
To process your deposits and withdrawals, we share the minimum necessary payment details with our partner payment processors, including bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard). These providers are bound by their own strict privacy and security obligations and are not permitted to use your data for any purpose other than processing the specific transaction.
3.2 Game Technology Providers
The games available on the 99x04 platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, a session identifier is passed to the relevant provider to authenticate your session and record the game outcome. These providers do not receive your full name, payment details, or contact information.
3.3 Identity Verification Services
For KYC purposes, we may use third-party identity verification technology to assist in authenticating the documents you submit. Any such provider is subject to a data processing agreement with 99x04 and is required to handle your information with the same level of care and security that we apply ourselves.
3.4 Legal and Regulatory Disclosure
We may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, court order, or legal obligation. In such cases, we will disclose only the information specifically required and will notify you of the disclosure where we are legally permitted to do so.
3.5 Business Transfers
In the event that 99x04 undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change via the email address on your account, and this Privacy Policy will continue to apply to your information.
All third parties who receive personal data from 99x04 are required to maintain appropriate technical and organisational security measures and to use your data only for the specific, documented purpose for which it was shared. We do not authorise any third party to use your personal information for their own marketing purposes.
4. Cookies & Tracking Technologies
99x04 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to analyse how the site is used so that we can continue to improve it. By using the 99x04 platform, you consent to our use of cookies as described in this section.
4.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and gather analytics information. Cookies cannot be used to execute programs or deliver viruses to your device.
4.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Required for the platform to function — maintains your login session, remembers your cart/basket state, and prevents session hijacking. | Session (deleted on browser close) |
| Functional / Preference | Remembers your language preference, display settings, and last-used payment method to improve your experience on return visits. | Up to 12 months |
| Analytics / Performance | Helps us understand how players navigate the site — which pages are most visited, where users drop off, and how long sessions last. Data is aggregated and anonymised. | Up to 24 months |
| Security / Fraud Detection | Assists our systems in identifying unusual access patterns, detecting automated bots, and flagging potentially fraudulent login attempts. | Up to 30 days |
4.3 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent you from logging in to your 99x04 account or using core platform features. Blocking analytics cookies will not affect your ability to play games or make transactions.
4.4 Local Storage & Session Storage
In addition to cookies, 99x04 may use browser local storage and session storage to save temporary application state data (such as your current game session status). This data is stored locally on your device and is never transmitted to third parties.
5. Data Security & Retention
Protecting the personal information of 99x04 players is a responsibility we take seriously. We implement a range of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data.
5.1 Security Measures
- Encryption in transit: All data transmitted between your device and our servers is encrypted using 256-bit TLS/SSL protocols.
- Encryption at rest: Sensitive data stored on our servers — including KYC documents and payment credentials — is encrypted using AES-256 encryption at rest.
- Access controls: Access to personal data is restricted to authorised 99x04 employees and contractors on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
- Password hashing: Account passwords are never stored in plain text. We use industry-standard one-way hashing algorithms to store password data securely.
- Intrusion monitoring: Our systems are continuously monitored for suspicious activity, unauthorised access attempts, and potential data breaches.
- Regular security assessments: We conduct periodic reviews of our security practices and infrastructure to identify and address potential vulnerabilities.
5.2 Data Retention Periods
We retain your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / AML compliance |
| KYC verification documents | Duration of account + 5 years after closure | Regulatory obligation |
| Transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Support communications | 3 years from the date of the interaction | Dispute resolution / quality assurance |
| Analytics / technical logs | Up to 24 months | Platform performance analysis |
| Marketing consent records | Duration of consent + 3 years | Proof of consent / legal compliance |
5.3 Data Breach Response
In the unlikely event of a data security breach that poses a risk to your personal information, 99x04 will take immediate steps to contain and remediate the breach. Affected players will be notified via the email address registered on their account within a reasonable timeframe, with guidance on any steps they should take to protect themselves.
While we implement strong security controls, no internet-based system is completely immune to risk. You also play a role in keeping your account secure: use a strong, unique password, do not share your login credentials, and log out after each session, especially on shared or public devices.
6. Your Privacy Rights
As a player on the 99x04 platform, you have a number of rights over your personal data. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, contact our support team at [email protected] with your full name, registered email address, and a description of your request.
We aim to respond to all privacy rights requests within 30 days of receipt. If a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
To exercise any of the above rights, please write to us at [email protected] with the subject line "Privacy Rights Request". Please include your registered username and the email address associated with your account so that we can process your request efficiently.
7. Children's Privacy
The 99x04 platform is strictly for adults aged 18 and over. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. If we discover or have reasonable grounds to believe that a person under 18 has registered an account or otherwise provided personal data through the platform, we will immediately:
- Suspend the account pending age verification.
- Void any bets or transactions made during the underage period.
- Permanently close the account and delete all associated personal data as soon as legally permissible, retaining only what is required for compliance and fraud prevention records.
If you are a parent or guardian and believe that your child has registered on the 99x04 platform without your knowledge, please contact us immediately at [email protected] so that we can investigate and take prompt action.
18+ Only — Zero Tolerance. 99x04 applies a zero-tolerance policy to underage access. Age verification checks are conducted as part of our standard KYC process for all new accounts. For more information about our responsible gaming controls, visit our Responsible Gaming page.
8. Updates to This Policy
99x04 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the 99x04 platform following any posted changes constitutes your acknowledgement of the updated Privacy Policy.
8.1 Contact for Privacy Queries
If you have any questions, concerns, or complaints about this Privacy Policy or about how 99x04 handles your personal data, please contact our team at:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 via the 99x04 platform, average response time 2–5 minutes
- Languages supported: English & Bengali
8.2 Governing Law
This Privacy Policy is governed by and construed in accordance with applicable data protection laws. In the event of a conflict between this Privacy Policy and any applicable local law, the local law shall prevail to the extent of the conflict. The English-language version of this Policy is the authoritative version in all cases.
Our support team is available around the clock to address any privacy concerns you may have. For the fastest response, use our live chat feature. For formal privacy complaints or data rights requests, email us with full details and we will respond within 30 days.
Questions About Your Privacy?
Our support team is available 24/7 to help with any data or privacy enquiries. You can also explore our full legal documentation or head to the casino.