Responsible Gaming
at 99x04
At 99x04, we believe that gambling should always be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every Bangladesh player the tools, knowledge, and support they need to stay in control.
Age Verification
Every 99x04 account undergoes mandatory KYC verification. We will not process withdrawals or confirm registration without confirming the player is 18 or older.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your 99x04 account at any time. Limits take effect immediately and can only be reduced — not increased — without a cooling-off period.
Time-Out & Breaks
Take a short break from gambling for 24 hours, 7 days, or 30 days. During a time-out period your account is suspended and you will not receive any promotional communications.
Self-Exclusion
Request a long-term self-exclusion of 6 months, 1 year, or permanent closure. Our team processes all self-exclusion requests within 24 hours and removes you from all marketing lists.
Reality Checks
Enable on-screen session reminders that notify you of how long you have been playing and how much you have wagered. These reminders help you maintain a clear picture of your gambling activity.
24/7 Human Support
Our trained support agents are available around the clock via live chat and email. If gambling is affecting your wellbeing, speak with a member of our team any time — no judgement, just help.
Financial Awareness
View a full history of your deposits, withdrawals, bonuses, and net win/loss figures at any time from your account dashboard. Transparent records help you make informed decisions about your play.
1. Our Commitment to Safe Play
99x04 was built on the principle that online gambling in Bangladesh should be safe, transparent, and firmly in the hands of the player. We recognise that the vast majority of our players enjoy cricket betting, live casino games, slots, and fishing games purely as entertainment — placing wagers they can comfortably afford and walking away when it suits them. For these players, our job is simply to provide a great experience.
However, we also understand that for a small number of people gambling can become problematic. Problem gambling affects not only the individual but also their family, finances, and mental health. 99x04 takes this seriously. Our responsible gaming programme is not a box-ticking exercise — it is a genuine commitment, embedded into every layer of how we operate, from account registration right through to account closure.
The tools and resources described on this page are available to every registered 99x04 player at no cost and with no penalty. Using them will never result in your account being penalised, bonuses being withdrawn, or any other negative consequence. Seeking help is always the right decision, and we will always support you in making it.
Responsible gaming tools are accessible directly from your account settings panel. If you cannot locate a specific tool, contact our support team at [email protected] and an agent will guide you through the process within minutes.
2. 18+ Age Restriction & Verification
Access to 99x04 is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable policy with zero exceptions. Gambling by minors is harmful, and we have invested significantly in systems designed to prevent it.
How We Enforce the 18+ Rule
- During registration, every player must confirm they are aged 18 or over by checking a mandatory age declaration.
- Before any withdrawal is processed, the player must complete our Know Your Customer (KYC) identity verification process, which includes submitting a government-issued photo ID (National Identity Card or passport) confirming date of birth.
- If at any stage we have reason to believe a player may be under 18, we will suspend the account immediately pending age verification. Any funds held in the account during the suspension period will be frozen and no wagers will be accepted.
- If age verification confirms the player is under 18, the account will be permanently closed, all bets voided, and all deposited funds returned to the payment source.
Protecting Minors at Home
We encourage parents and guardians across Dhaka, Chittagong, Sylhet, and all regions of Bangladesh to take additional steps to prevent underage access to online gambling platforms. Free parental control software is widely available and can be used to block access to gambling websites on shared family devices. Always ensure that your 99x04 account login credentials are kept private and that your device is password-protected.
Zero Tolerance Policy. If you are aware of a minor who has accessed the 99x04 platform, please report it immediately to [email protected]. We will investigate and act without delay.
3. Signs of Problem Gambling
Problem gambling does not always announce itself clearly. It can develop gradually and may be difficult to recognise — particularly for the person experiencing it. The table below outlines common warning signs grouped by severity level. If you recognise any of these signs in yourself or someone close to you, please read the self-assessment section and consider reaching out for support.
| Warning Sign | Description | Risk Level |
|---|---|---|
| Chasing losses | Continuing to gamble in an attempt to win back money that has been lost, often increasing bet sizes in the process. | High |
| Gambling with essential funds | Using money set aside for rent, bills, food, or other necessities to fund gambling activity. | High |
| Inability to stop | Feeling compelled to keep gambling even when you have decided to stop or when stopping causes anxiety or irritability. | High |
| Concealing gambling activity | Hiding gambling behaviour from family members, lying about time or money spent, or feeling shame about gambling. | Medium |
| Neglecting responsibilities | Gambling during work hours, missing family commitments, or neglecting personal health due to time spent gambling. | Medium |
| Borrowing money to gamble | Taking loans, borrowing from friends or family, or using credit facilities specifically to fund gambling sessions. | High |
| Gambling to escape problems | Using gambling as a way to cope with stress, anxiety, depression, or other emotional difficulties. | Medium |
| Spending more than intended | Consistently exceeding the amount of money or time you planned to spend before a session began. | Low–Med |
| Preoccupation with gambling | Spending a disproportionate amount of time thinking about gambling — planning sessions, reliving past wins, or scheming new strategies. | Low–Med |
4. Self-Assessment Checklist
Answer the following questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use one of the responsible gaming tools described in the next section or to contact our support team for a confidential conversation.
Ask Yourself — Honestly
If three or more of the above questions resonate with your experience, please consider activating a time-out or deposit limit on your account, or contact our support team at [email protected] for a confidential, judgement-free conversation. Acting early makes a meaningful difference.
5. Responsible Gaming Tools
99x04 provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity. All tools are available free of charge and can be activated immediately from your account settings. You do not need to provide a reason to use any of these tools, and doing so will never affect your account standing.
Deposit Limit
Set a maximum deposit amount for a given daily, weekly, or monthly period. Reductions apply instantly; increases require a 7-day cooling-off period.
Loss Limit
Cap the total amount you can lose within a defined timeframe. Once the limit is reached, your account will not accept further wagers until the period resets.
Session Time Limit
Define a maximum session duration. When the limit is reached, you will be automatically logged out regardless of whether you are in the middle of a game round.
Reality Check Reminder
Receive a pop-up notification every 30, 60, or 90 minutes showing your session duration, total wagered, and net result to date.
Time-Out (Short Break)
Pause your account for 24 hours, 3 days, 7 days, or 30 days. You cannot log in or place bets during this period. All marketing is paused automatically.
Self-Exclusion
Permanently or temporarily close your account for 6 months, 12 months, or indefinitely. Full details are covered in the Self-Exclusion section below.
Account History
Download a complete record of all your transactions, wagers, bonuses, and session logs. Use this data to assess your gambling patterns honestly.
Direct Support Access
One-click access to our 24/7 live chat support from within the responsible gaming section of your account dashboard. Average response time: 2–5 minutes.
6. Deposit & Spending Limits
One of the most effective ways to stay in control of your gambling is to set a firm budget before you begin playing. 99x04 makes this easy with flexible, player-controlled deposit and spending limits that you can configure directly from your account settings panel.
How Deposit Limits Work
You can set a maximum deposit amount on a daily, weekly, or monthly basis. For example, you might set a weekly deposit limit of ৳5,000 or a monthly cap of ৳15,000 to ensure gambling never exceeds your entertainment budget. Once your limit is reached, any further deposit attempt will be declined until the period resets.
Reducing vs. Increasing a Limit
- Reducing a limit: Takes effect immediately and cannot be reversed for 24 hours.
- Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This delay is intentional — it gives you time to reconsider the decision without acting impulsively after a loss.
- Removing a limit entirely: Treated the same as an increase — a 7-day cooling-off period applies.
Loss Limits and Wager Limits
In addition to deposit caps, 99x04 also offers loss limits (maximum net loss per period) and wager limits (maximum stake per individual bet). These can be used independently or in combination with a deposit limit for a more granular level of control. All limits are available for bKash, Nagad, Rocket, and Upay accounts used on the platform.
A practical tip for Bangladesh players: set your deposit limit to match what you would comfortably spend on other entertainment activities — a cinema trip, a restaurant meal, or a sporting event — in the same period. Gambling should fit within your regular leisure budget, not replace it.
7. Self-Exclusion & Time-Out
If you feel that gambling has become difficult to control, or if you simply want to take a meaningful break, 99x04 offers both short-term time-out and long-term self-exclusion options. Both can be activated immediately, without a waiting period, and without any penalty to your account standing.
Time-Out (Short Break)
A time-out is a temporary suspension of your account designed for players who want a short pause. Available durations are:
- 24 hours
- 3 days
- 7 days
- 30 days
During a time-out, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally. All promotional emails and bonus notifications will be suspended for the duration of your break.
Self-Exclusion (Long-Term)
Self-exclusion is intended for players who recognise that gambling is causing harm and who need a longer, more structured break. Available self-exclusion periods are:
- 6 months
- 12 months
- Permanent / indefinite closure
Once a self-exclusion is in place, 99x04 will take all reasonable steps to ensure that you cannot access the platform during the exclusion period. This includes removing you from all marketing communications, disabling login access, and flagging your account so that any re-registration attempts using the same identity details are automatically blocked.
How to Request Self-Exclusion
- Log in to your 99x04 account and navigate to Account Settings → Responsible Gaming.
- Select Self-Exclusion and choose your preferred exclusion period.
- Confirm your decision. The exclusion takes effect within 24 hours of your request.
- Alternatively, contact our support team directly at [email protected] or via live chat with the subject "Self-Exclusion Request" and an agent will process it for you immediately.
Important: Self-exclusion is a serious commitment. Once activated, a self-exclusion cannot be reversed before the chosen period has expired. If you attempt to re-register during an active self-exclusion period, your new account will be closed and any deposits made will be returned. We enforce this policy strictly for your protection.
After Self-Exclusion Ends
When a fixed-term self-exclusion period expires, your account will not automatically reactivate. You must contact our support team and confirm that you wish to return to the platform. We will discuss whether additional safeguards — such as lower deposit limits or ongoing reality checks — should be put in place before you resume play. Your wellbeing matters more to us than your reactivation.
8. Support & Help Resources
Recognising that gambling has become a problem is a significant and courageous first step. If you have reached that point, please know that support is available and that reaching out for help is the right decision. 99x04 provides direct access to trained support staff around the clock, and we encourage all players experiencing difficulty to use these resources without hesitation.
99x04 Live Chat Support
Our support agents are available 24 hours a day, 7 days a week. If gambling is causing you concern, start a live chat from your account dashboard and one of our team members will help you activate the appropriate responsible gaming tools or escalate your case to a senior wellbeing officer.
Average response time: 2–5 minutes | Available in English & BengaliEmail Support
For more detailed enquiries or formal responsible gaming requests — including self-exclusion, account closure, or data deletion — write to our team. Please use the subject line "Responsible Gaming Request" so your message is directed to the right team immediately.
[email protected] | Response within 24 hours for responsible gaming requestsTalk to Someone You Trust
Sometimes the most important first step is speaking openly with a family member, close friend, or religious leader about your gambling. People who care about you can offer perspective, emotional support, and practical help that professional services cannot replicate. You do not have to face this alone.
Bangladesh has a strong tradition of community and family support — use it.Professional Counselling
Problem gambling is a recognised psychological condition that responds well to professional counselling and cognitive behavioural therapy (CBT). If you feel that your gambling has significantly affected your mental health, relationships, or finances, we encourage you to seek support from a qualified mental health professional in your area of Bangladesh.
Our support team can help point you toward appropriate resources — just ask.Tips for Staying in Control
- Set a strict entertainment budget before every session and stop when it is reached.
- Never gamble when you are tired, emotionally distressed, or under the influence of alcohol.
- Keep gambling completely separate from your income, savings, and bill payments.
- Take regular breaks during sessions — use the reality check feature to stay aware of time and spend.
- Balance gambling with other leisure activities such as cricket, football, music, or time with family.
- Remember: the house always has a long-term mathematical edge. Gambling is entertainment, not a reliable income source.
- If you feel the urge to gamble is becoming difficult to resist, activate a time-out immediately — before you act on the urge.
At 99x04, we genuinely care about the wellbeing of every player on our platform. Responsible gaming is not a legal formality for us — it is a core part of who we are as a brand. If you ever need help, we are here.
Ready to Play Responsibly with 99x04?
Enjoy cricket betting, live casino, slots, and more — with full control over your spending, session time, and account status. Set your limits today and play with confidence.